Privacy Policy
This Privacy Policy explains how “Belagrasia Commercial Private Limited” collects, uses, and discloses information about you. This Privacy Policy applies to information we collect when you use our website, and other online products and services (collectively, our " Services "), contact our customer service team, engage with us on social media, attend one of our events, or when you otherwise interact with us.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy . If we make material changes, we will provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
Collection of Information
Personal Information You Provide Directly to Us
We collect personal information directly from you, including when you create an account, submit or post product reviews via our Services, make a purchase or donation, communicate with us via third-party platforms, participate in an event, request customer support, or otherwise communicate with us. The types of personal information we may collect directly from you include your name, email address, birth month and day, postal address, phone number, photos, age range, product review information, social handles, and any other information you choose to provide. In some cases, we may also collect information you provide about others, such as if you purchase a gift card for someone or decide to purchase and ship products to someone.
If you make a purchase from us, we work with third-party payment processors and financing partners to collect and process your payment information.
Personal Information We Collect Automatically When You Interact with Us
When you access or use our Services or otherwise transact business with us, we automatically collect personal information about you, including:
Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, any charitable donation you make in connection with your purchase, and the date and location of the transaction.
Device and Usage Information: We collect information about how you access and use our Services, including data about the device and network you use, such as your hardware model, operating system version, unique device identifiers, IP address, mobile network, browser type and app version, and language settings. We also collect information about your activity on our Services, such as items placed in your shopping cart, your access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
Information Collected via Cookies: We (and those that perform work for us) use cookies to collect information about your browsing behaviour, purchase behaviour, and other engagement with our Services. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits.
Use of Personal Information
We use the personal information we collect to provide the Belagrasia products you request. We also use personal information we collect to:
Provide, maintain and improve our products, Services, and other offerings;
Process transactions and returns and send you related information, including confirmations, receipts, invoices, customer experience surveys, and recall notices;
Personalize and improve your experience on our Services;
Host and promote events;
Send you technical notices, security alerts, and support and administrative messages;
Respond to your comments and questions and provide customer service;
Communicate with you, including via email and text message, about services, products, events and promotions offered by Belagrasia.
Monitor and analyze trends and statistics, learn more about your shopping preferences and your interaction with our Services, and improve your shopping experience;
Target advertisements to you on third-party platforms and websites unless you have opted out.
Personalize the advertisements you see on third-party platforms and websites
Disclosures of Information
We disclose personal information in the following circumstances or as otherwise described in this Privacy Policy:
We make personal information available to our vendors, service providers, consultants, and contractors who perform services on our behalf, such as companies that assist us with web hosting, shipping and delivery, financing and payment processing, charitable donations, fraud prevention, customer service, marketing, advertising, analytics, and customer service.
We may disclose your personal information to third parties to expand the reach and effectiveness of our own marketing campaigns. Depending on where you live, these activities may constitute “sales”.
We may disclose certain information publicly on our Services or through our social channels, such as if you submit a product review or attend one of our events.
In response to a request for information, we may disclose personal information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
We may disclose personal information if we believe your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to or to protect the rights, property and safety of Belagrasia Commercial Private Limited or others.
We may disclose personal information to our legal, financial, insurance, and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
We may disclose personal information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.
We may disclose personal information between and among Belagrasia Commercial Private Limited and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership.
Contact Us
If you have any questions regarding this privacy policy, please contact us at: “care@belagrasia.com”.
